Question 1

What types of services do you offer for car crash repairs?

Accepted Answer

Dingles specialise in a comprehensive range of services to restore your vehicle to its pre-accident condition. This includes dent repair, scratch removal, frame straightening, panel replacement, paint matching, and more.

Question 2

How do I know if my car needs collision repair after an accident?

Accepted Answer

Even minor accidents can cause hidden damage to your vehicle. If you notice dents, scratches, misaligned panels, unusual noises, or issues with your vehicle's performance after an accident, it's essential to have it inspected by our skilled technicians.

Question 3

Do you work with insurance companies?

Accepted Answer

Yes, Dingles has experience working with all major insurance companies. Our team can assist you with the insurance claims process, including providing estimates, communicating with your insurer, and ensuring that your repairs are completed promptly and efficiently.

Question 4

How long will it take to repair my vehicle?

Accepted Answer

The duration of repairs depends on the extent of the damage and the necessary repairs. Our goal is to complete repairs as quickly as possible without compromising quality. We'll provide you with a detailed estimate of the timeframe during the initial inspection. Dingles will also keep you up to date on the progres of your repair via SMS/TXT.

Question 5

Do you offer rental car assistance while my vehicle is being repaired?

Accepted Answer

Yes, we understand the inconvenience of being without a vehicle during repairs. We can help arrange a rental car quote for you through our trusted partners, ensuring that you can continue with your daily activities while your vehicle is in our care.

Question 6

Can you drop me back to work?

Accepted Answer

Yes, Dingles provides a pick-up or drop back to your work in and around the Burdekin. If you are not local, we can also arrange a rental vehicle.

Question 7

Will my car's paint match after repairs?

Accepted Answer

Yes, absolutely! Our technicians use advanced paint matching technology and high-quality paints to ensure seamless color matching. Your vehicle will look as good as new  (or better) once the repairs are complete.

Question 8

Do you provide a warranty for your repair work?

Accepted Answer

Yes, we stand behind the quality of our workmanship. We offer a warranty on all repair services to provide you with peace of mind and assurance that your vehicle has been restored to the highest standards. Your insurance company also provides a guarantee of workmanship.

Question 9

Do you offer towing services for vehicles that cannot be driven to your shop?

Accepted Answer

Yes, we can organise towing services for vehicles that are not drivable or safe to operate. Simply contact us, and we'll arrange an estimate for your vehicle to be towed to our facility.

Question 10

Do you offer discounted rates for uninsured customers?

Accepted Answer

We strive to provide fair and competitive pricing for all our customers, regardless of insurance coverage. While we may not offer specific discounts for uninsured customers, we are committed to providing transparent, affordable, competitive pricing and excellent value for our services.

Question 11

Can I get a cost estimate before committing to repairs?

Accepted Answer

We certainly will. We offer free, no-obligation estimates for all repair services. Our experienced technicians will assess the damage to your vehicle and provide you with a detailed cost estimate upfront, so you know exactly what to expect before proceeding with repairs.

Question 12

Are there any alternative repair options for minor damage that may be more affordable?

Accepted Answer

In some cases, minor damage may be repaired using cost-effective techniques such as paintless dent repair or touch-up paint. Our technicians will assess the extent of the damage and recommend the most suitable repair options to meet your needs and budget.

Question 13

Can I prioritise repairs based on my budget?

Accepted Answer

Absolutely. We can work with you to prioritise repairs based on your budget and the severity of the damage. Our goal is to provide you with options that address your immediate concerns while ensuring the safety and integrity of your vehicle over the long term.

Question 14

What payment options do you offer for customers without insurance coverage?

Accepted Answer

We understand that not everyone has insurance coverage for car repairs. We offer flexible payment options to accommodate your needs, including cash, credit/debit cards, direct debit, and financing plans. Our team can work with you to find a solution that fits your budget.

Question 15

Do you offer payment plans or financing options for customers without insurance?

Accepted Answer

Yes, we understand that unexpected car repairs can place a financial strain on individuals without insurance coverage. We offer flexible payment plans and financing options to help spread the cost of repairs over time, making them more manageable for you.

Question 16

Does Dingles have a good reputation for crash repairs?

Accepted Answer

Yes, Dingles has many 5 star Google reviews and happy clients who have provided testimonials to our quality workmanship.

Question 17

How do I schedule an appointment for an estimate or repair?

Accepted Answer

Scheduling an appointment is easy. You can call us directly, visit our website to request an appointment online, or stop by our workshop during business hours. Our friendly staff will be happy to assist you and get you started on the road to repair and recovery. We also have an free online estimate page.

FAQs...

Frequently Asked Questions (FAQ)